Of course, Flipkart allows replacements & returns during Flipkart Big Billion Day (BBD) sale; however, such allowance varies with product type & seller. Here's what you need to know to ensure a smooth return or replacement process:
Return Window: It is always advisable to read the specific product description or the seller’s policy regarding the return policy for every product sold on Flipkart since most of the products come with a return period of 7 to 30 days. This policy enables you to return a product if it is faulty, or damaged or if it does not meet the description that was given. However, the period within which the return can be made might differ depending on the type of product that is purchased. The duration of return of electronics and gadgets is usually short while that of fashion or home decor is relatively longer.
Replacement vs. Return: There are also certain products for which one can only replace but not return. For example, products such as Electronics have a replacement policy instead of full refunds especially where the product is faulty or damaged. Make sure to go to the product page before buying just to know if it is possible to get a return or replacement or not.
Return and Refund Process: Customers are allowed to return their products in most cases without much formalities when it comes to the return process of products bought on Flipkart. Once you have requested a return on either the Flipkart app/website, you will be allowed to choose whether you want a refund or replacement for your purchase. The product will be collected from you and the refund is normally done once the product has been taken back.
Non-returnable Products: Some products may not be accepted for returns especially if they are perishable goods, underwear and personal protection products provided they are not faulty. Remember to read the return policy of every product to ensure that nothing will come as a surprise to you later on.
As seen from the Flipkart Returns and Replacements policy, the company does allow returns and replacements during the BBD sale but it is always important to read the product’s specific policy.
